Indian Gaming Now

Marketing

Tidbits from Tulalip: "Back of the House" Tour

Oct 1 2009
The good folks at the Tulalip Resort Casino shared a "back of the house" tour of both the hotel and casino sides of their operation.  Here are some tidbits from our tour on the hotel side.

Housekeeping: The hotel's housekeeping operation has a capacity to handle 1000 rooms, in line with plans for a second tower.  The operation includes giant washers and driers, featuring the "Chicago Mangler," a huge, $1.2M machine that spreads, dries, irons, and folds -- feed in a wet sheet, and it comes out pressed and folded.  We were treated to a fine view of the giant lint vat (the lint traps in housekeeping are, we're told, the number one hotel fire hazard).

Here We Are at the Beautiful Tulalip Resort Casino!

Sep 29 2009
Greetings from the Tulalip  Resort Casino!  We're in Tulalip, Washington, for Raving's 12th Indian Gaming Marketing Conference, where we delivered today's luncheon keynote.